Answers, without the runaround.

We are a UK distributor and online retailer of IT, electronics, telecom, electrical and technical goods. Around 200 brands and over 150,000 product lines, sold to businesses and to individual customers.

Most of what we do is supply: buying hardware in volume, holding it, and shipping it. A smaller part of the business covers systems building, network projects, commissioning, security and support for customers who want the whole job handled.

No. Anyone can order through the website and pay at checkout. A business account adds order history, saved delivery addresses and the option to be invoiced on credit terms rather than paying up front, but it is not a requirement.

None, on any line. One cable or a full pallet goes through the same process.

Ask. The catalogue is large but it is not everything we can get, and it does not always show discontinued lines that are still findable through authorised channels. Email sales@networkdistri.co.uk with the part number or a description and we will come back with pricing and a lead time.

Yes, and it costs nothing. Compatibility, sizing, what fits what, whether a cheaper part does the same job. We would rather answer the question first than process a return six weeks later.

We do. Resellers, integrators and IT consultants get pricing tiered on volume and history, and we blind drop-ship straight to your customer with nothing of ours in the box. Your branding, your relationship, your invoice.

Three, and most people use the first.

Online. Add to basket and check out. Live pricing and stock, card or bank payment, no conversation needed.

By email. Send your parts list, BOQ or RFQ to sales@networkdistri.co.uk and we will price it line by line.

Request a quote. Use the quote form on the site and the sales desk will come back to you the same working day.

Same working day, Monday to Friday, for anything sent during business hours. Quotes include pricing, current stock position and a realistic lead time rather than an optimistic one.

Yes. Proformas are issued for prepayment, for customs paperwork, and for finance teams that need a document before a purchase order can be raised.

Online orders are confirmed by email and move straight into picking. You get a tracking number when the consignment leaves the warehouse.

For orders placed by email or quote we confirm the terms first: price, delivery date, shipping and payment method. For offline orders we ask for a purchase order or written confirmation before we ship, which protects both sides.

Before payment, yes, just tell us. Once payment has cleared and picking has started, cancellation depends on how far the order has travelled. Contact orders@networkdistri.co.uk as soon as you know and we will tell you honestly what is still possible.

Yes. Rollouts, framework agreements and annual supply arrangements get a named contact, pricing structured around a budget and payment terms, scheduled deliveries, and the technical and commercial documentation a tender submission requires.

For in-stock items, 2–5 working days depending on the destination. UK and core Europe is the fastest lane, extended Europe and the United States next, and long-haul destinations after that.

Items not held in stock are typically 1–2 weeks. Where a line is longer than that, the quote says so before you commit.

On the total weight of the order. There is no free shipping threshold and we do not absorb carriage into product pricing — it is charged separately so you can see what it actually costs.

Checkout applies a standard rate for consignments up to 5 kg.

If the order is heavier than that, we calculate the exact carriage during processing and email you a secure payment link to settle the difference through Stripe. This is stated on the checkout page as well, so it is not a surprise later.

DHL Express, UPS, TNT, FedEx, DSV Xpress Parcel and DSV Freight. Parcel or palletised freight depending on the consignment.

We cannot generally let you nominate the carrier, because rates and service levels are set by the agreements we hold. If you have a specific requirement, ask before ordering and we will tell you what is possible.

Thirty-one, all served from our own warehouse network:

UK and core Europe — United Kingdom, Ireland, France, Germany, Netherlands, Belgium, Luxembourg, Spain, Italy, Austria, Denmark, Sweden, Finland, Norway, Poland, Czech Republic, Estonia, Latvia, Lithuania, Switzerland.

Extended Europe and North America — Hungary, Portugal, Romania, United States, Canada, Mexico.

Other markets — Brazil, Chile, Peru, and selected destinations in the Middle East and Asia-Pacific.

If a country is not on that list, we cannot ship there. That includes the whole of Africa, all of Oceania including Australia and New Zealand, most of Asia, most of the Middle East, much of eastern and southern Europe, the Caribbean and most of Latin America. This is a firm restriction, not a case-by-case decision.

No. We deliver only.

Our registered address at 25 City Road, London EC1Y 1AA is a corporate office. No stock is held there, it is not a warehouse, and there is no counter or collection point. We do not publish warehouse locations.

Yes. A tracking number is issued by email when the consignment is dispatched. If a delivery date slips because of customs, capacity or weather, we would rather tell you than have you chase it.

Yes. Tell us which lines go where and we will arrange separate consignments. Carriage is calculated per destination.

Stock figures are shown on each product page and the inventory system updates regularly. For time-critical orders, or for large quantities of one line, email us to confirm before you commit.

Tell orders@networkdistri.co.uk as soon as you notice, with your order number and photographs where there is visible damage. We take pictures of goods before dispatch, which usually settles quickly whether damage happened in transit.

We put it right. That means a replacement, a repair or a refund depending on what makes sense.

Yes. Standard carriage carries the carrier's own liability, which is limited and based on weight rather than value. For high-value consignments we recommend additional cover — ask before ordering and we will arrange it with the carrier.

Yes, and this is chargeable rather than free. We can pre-configure and stage hardware before it ships — firmware, base configuration, asset tagging, burn-in testing — or work remotely or on site depending on the job.

Pre-sales advice remains free. It is the hands-on work that is quoted.

Order status, delivery and returns: orders@networkdistri.co.uk. Anything commercial: sales@networkdistri.co.uk. General questions: info@networkdistri.co.uk. Phone +44 1545 900065, Monday to Friday.

Use the create account link at the top of any page. You need an email address that has not been registered before and a strong password. It takes under a minute.

Sign in and open your account portal. Contact details, billing information and delivery addresses can all be edited there, and changes apply to your next order rather than orders already in progress.

Use the password reset link first. If that does not work, email info@networkdistri.co.uk from the address on the account and we will reset it for you.

For business accounts, yes. Tell us who needs access and how you want ordering and approvals to work, and we will set it up on your account.

The manufacturer. Every product we sell carries the warranty offered by the brand that made it, and that is the warranty that applies. We do not issue a separate seller's warranty on top.

What we do is manage the process for you, which is the part most people actually want.

It varies by manufacturer and by product line, and the range is wide. Some business hardware carries three years with next-business-day replacement. Some consumer lines carry twelve months. Certain accessories and cabling carry lifetime cover. Enterprise networking and server products often depend on a support contract rather than a standard period.

Because it differs so much, ask us about the specific part before you buy and we will tell you exactly what it carries.

Email orders@networkdistri.co.uk with the order number, the part number and the serial number, and a description of the fault.

We work out first whether it is a hardware failure or a configuration issue, then raise the claim with the manufacturer, chase it, and stay on it until there is a repair or replacement. You do not deal with the vendor's support queue.

Yes. Most enterprise manufacturers sell extended cover, on-site response and support contracts, and we can quote these against the serial numbers of hardware you already own or are about to buy. Send us the serials and we will price it.

For business accounts we hold records by serial number and part number, and can report at asset level. That is useful when IT asset management asks what is still under cover and what is not.

Manufacturer warranties generally exclude accidental damage, misuse, unauthorised repair, and consumable parts that wear out. Cover is provided under the manufacturer's terms and specifications rather than any description or photograph on our site. If you are relying on a specific capability, confirm it with us in writing before you order.

Yes, within 14 days of the invoice date, provided the goods are unused and in original, unopened packaging with all parts included.

Every return goes through our RMA process, so contact us first. We send you a return label with the RMA reference on it. Goods sent back without one cannot be matched to an order and cannot be processed.

Email orders@networkdistri.co.uk with your order number and what you want to send back. We issue an RMA reference and, with it, a prepaid carrier return label as a PDF.

If you cannot print, ask for a QR code instead and drop the parcel at a DHL, UPS or FedEx point — nothing to print, the counter scans the code. For heavier or palletised returns we book a collection from your address instead.

The label routes the parcel straight back to the warehouse that shipped it, so you never have to work out where to send it. Please do not send anything to our London office: it is a corporate address with no goods handling and parcels sent there are refused.

Opened or seal-broken packaging. Anything built, configured or customised to your specification. Software, licences, activation keys, subscriptions and support contracts. Goods that deteriorate quickly or have passed an expiry date. Items that have been mixed inseparably with other goods after delivery.

We reserve the right to refuse returns that do not meet those conditions.

For a change of mind, you do. The cost of the return label is either taken up front or deducted from the refund, and we tell you the amount before you commit to it.

Where the item is faulty, damaged in transit, or we sent the wrong thing, the return costs you nothing and we cover the label or the collection.

Returns travel on our own carrier account, which means the consignment is tracked and insured the whole way. That is also why we ask you not to arrange your own courier: an untracked parcel that goes missing cannot be refunded.

Refunds are processed once the goods arrive and have been inspected. Allow around a week from receipt. We cannot refund without the original invoice or proof of purchase.

Consumer customers have 14 days from the invoice date to cancel, in line with UK consumer law. Tell us in writing by email or post, stating the order and the reason.

The cancellation right does not extend to software, licences, activation keys or goods made to your specification.

Card payments through Stripe, covering Visa, Mastercard and the wallet options Stripe supports in the UK, including Apple Pay and Google Pay. Revolut. Pay by Bank. Direct bank transfer by IBAN, and SWIFT for international payments.

For custom orders, unusual quantities or calculated freight, we can build the order and email you a secure pay-by-link so it can be settled in a click.

Yes, to business customers, subject to a credit check. Approved accounts are typically invoiced on 15 to 30 day terms with no interest charged within the term.

Terms depend on the trading history and creditworthiness of the account. Longer terms can be discussed with the sales desk, but they are agreed rather than assumed.

For online orders, payment is taken at checkout as normal. For offline orders placed by quote or email, new accounts with no trading history with us are usually asked to prepay or place a deposit to secure the order. Once a history is established, that changes.

An electronic invoice is emailed on confirmation, and a paper copy travels with the goods. Invoices carry a payment deadline and we would rather you paid before it than after.

Email orders@networkdistri.co.uk with the order number and postcode and we will reissue it. If a detail is incorrect, attach the invoice and tell us what needs to change.

Card payments are processed by Stripe and card details are never held on our systems. The site runs over HTTPS throughout.